In the process of porting our cell phones from Metro to T-Mobile. After getting my own line moved, I noticed when you call support line they use caller id to give a personalized greeting… “Hey Jason, what can I do for you today?” in their customer service bot’s fairly realistic voice. Nice.
I also appreciate that they immediately give you a “call me back” option if the wait to get a human is going to be more than a few minutes.
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