Customer Service, Done Right!

After recent trainwrecks in the Customer Service departments when dealing with Time Warner Cable and Sprint PCS, I happy to report a good customer service experience. I don’t wanna make it seem like all I do is bitch about crappy service, I wanna make sure to hilight when customer service does work.

The DMV catchs a lot of flack for long, slow moving lines and less than helpful reps. But, in my recent experience, I had zero wait time and very helpful service. Sandy and I are still working on getting her car stuff transitioned over to new post marriage status. This included stuff like insurance, title, and registration. The insurance part was pretty much as I expected. A little time consuming but not too painful. I expected the DMV stuff to be a giant hassle.

After find the appropriate forms on the their website (which is laid out pretty well), I was a little confused on just what I needed for documentation. The first time I went to the DMV, I explained the situation and they let me know that I was short one item on the required documentation (a copy of Sandy’s license).

Since Sandy had to make her own trip to the DMV to renew her license anyway, I wasn’t at all put off by the missing document. When we made it back to the DMV last night, Sandy went in start renewing her license while I removed the plate from her car. When I walked in, her number was just being called. So, I headed over to the window with her.

I knew technically, this is not the way to do it, because the front desk person directs you to the appropriate service person for the action you’re doing (one person handles renewals, another handles registrations, etc.) The service person we went to called me out on trying to cut the line with the registration stuff, but quickly said she was just kidding. I said that I didn’t wanna cause her trouble and would go back in the queue. She insisted that it wasn’t really a problem and said that if she go caught doing the registration, she’d just say the front desk misdirected me. She handled both tasks perfectly.

So, 10 minutes and $100 later, everything is legal again, cool!





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