I Just Wanna Watch TV (part 22)

This time its not Time Warner, I promise…

Recently my Sony TV (32″ HD) cashed itself in. When you hit the power button, all you get is a blinking red light. What does the manual say about this condition? If when you power on the TV, have no picture, and the status light blinks red… (wait for it…) your TV may need service. Nice to know Sony manuals are written by Captain Obvious.

Hmm, that TV is not that old. Against my normal policy, I did buy the extended warranty plan (only because the actual TV they gave was the floor model). So a few days of fervent searching for the service plan details, I dug them up. Phew! The TV is in year 3 of a 4 year plan.

So, I dialed up the Best Buy Service number. I was pleasantly surprised how well their phone tree was organized. I was on hold for about a minute when someone picked up. They were pretty helpful and seemed to ask all the right questions. At the end of the chat, they said the local service center would call me in 2 business days to arrange an appointment.

Hmm, 3 business days later, no dice. So, I called them back again. Hmm, their phone tree changed. This time, I talked to a humanoid who promptly directed my call. Another 10 minutes on hold and I was talking to someone in the service department. Explained the situation and she said, “I’m sorry but the call back time from the service center is usually 5-7 days. I’m sorry that the previous tech told you otherwise…”

Annoying. I really don’t care, but it would be nice to get the story right the first time, people.






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