Sigh

them: estimated wait time 2 minutes.
<10 minutes later>
them: you want a callback?
me: yep
them: an agent will call you back when available
<20 minutes later>
them: ring ring, this is your requested a callback, press 1 to acknowledge.
them: great, you’re #2 in the queue. we’ll talk to you shortly.
<15 minutes later>
them: hi… how can I help you?