Category: Rant
- Customer Service Is Dead
For the last 6 or so years we’ve been using a CVS location at our local Target. We landed there after the Safeway pharmacy location we used prior went out of network for our medical insurance. CVS was …
- Nice to See Windows Never Changes
So, I haven’t been a regular Windows user in 2 decades. My son told me his laptop was ill. He was playing Minecraft and had a hard crash. After recovering from the crash he noticed his bluetooth …
- Young Drivers, Sigh
Dropping daughter off at high school this morning… On road up to school, SUV speeds past me and does a daring needle thread maneuver to change lanes between me and another car; only to stop at a red …
- Front Office
Hi, I’ve got a sick kid that needs an appointment today. Ok, what’s the problem? Low grade fever off and on, some vomiting, another person in our house had sore throat last week. Ok! How long have …
- Did I Ever Tell You I Love Being on Hold?
So, I just noticed that I added a doctor appointment to my calendar with a date, but no time. Ok, let me just call the office and get that time. 10:30am - Hello! You’re caller #7, please wait for the …
- Modern Customer Support
So, I’ve got a broken fridge. Made arrangements for a service call. Arrival window came and went, nobody showed up or contacted me. Here’s the follow up: me: uh, I had a service call scheduled for …
- Scheduling
Background: 2 kids have dental appointments back to back. Need cancel second appointment due to scheduling conflict. Call 1: Me: Hey, I need to cancel my kids dental appointment. Them: ok, when do you …
- Sigh
them: estimated wait time 2 minutes. <10 minutes later> them: you want a callback? me: yep them: an agent will call you back when available <20 minutes later> them: ring ring, this is your requested a …
- MacOS, sigh...
Shot my foot off messing around with sshfs and a VM on my antsle nano. I somehow managed to get a mount hosed and the only way to recover is reboot my host mac (mount -f and diskutil are no help, they …
- My Favorite Kind of Friction
Got my renewal notice from AAA in the mail recently. Decided that we really don’t need the service any more. We haven’t had a service call in over 5 years and we don’t save enough money from their …
- On Medical Scheduling...
Have a kid that needs some imaging. PA put in order and said if imaging department doesn’t call back, here’s the number to call. Ok, cool… except the front office took the checkout sheet that had the …
- Um, apple what's up?
The wife has been on me to fix a problem on her computer for a while now. She’s barraged by near constant prompts to enter a password for the dozens of processes that need access to the Local Items …
- Eff'n Insurance
So, its been on my list to switch over from the rental insurance that my apartment complex recommended (kickback, cough cough), to our preferred insurance provider. You know the one that rhymes with …
- Ok, Walmart...
You really have to get Site-To-Store pick up figured out. On Thursday, I bought a budget Android tablet on-line. They happened to have it in stock at the location right down the street from me. So, I …
- I Done Broke It
Yeah, its humidifier season again. Last night, I went to fill up the tank on one of our humidifiers last night. I tried to unscrew the filler cap and broke the handle off the bottom of the tank, …
- Car buying is annoying.
Recently, the lease on my trusty Passat ran out. I tried hard to get another VW, but it didn’t pan out. There’s no 2011 Passat (new for 2012), couldn’t get to the payment I wanted on a Jetta …
- Cell Phone Hell
Helpful, hint of the day… don’t break your cell phone in the middle of your contract period if you don’t have insurance. Last week, I left my Palm Centro on the kitchen counter, where I’ve been …
- The Joys of Home Ownership
Part 1 - Garage Door Opener Finally finished up the garage door opener project. My buddy Cha graciously gave up a good chuck of his last Saturday morning rewriting the garage to add a new outlet to …
- Flying Cats?
Well, nearly. Friday morning, I thought I heard a crash around 3:45 am. Its a pretty common occurrence with our 2 kitties. At 4:40 the alarm went off as usual and after shaking out some cobwebs, I …
- IM Spam of the Day
Nothing I enjoy more than nonsense spam text. Good see that its spread to the IM world. Here’s today’s giggle inducer: PersonalTrout: Listen, this is going to sound very weird, but how in the world …
- Vonage account cancellation, ugh.
Finally pulled the plug on my Vonage line. We’re getting by just fine with the cell phones these days. The only folks that call the old number are telemarketers. Man, the cancellation process was …
- Gotta get off Sprint...
So, I’ve been trying to log into my sprint customer account for a few days to update my billing address after my recent change of address. So, I fire up my password key ring and dig out my login …
- I Just Wanna Watch TV (part 33)
Tuesday, I hit up my local Best Buy on the way home from work. I headed over to the service counter and talked with a rep. I explained the situation. She disappeared for a bit to talk to a manager and …
- I Just Wanna Watch TV (part 32)
Hmm, been a few more weeks. Time for another update! Last time, the TV guy came over tried to install the part he thought was causing the problem. After a bunch of screwing around under the hood, it …
- Dealer Courtesy Calls
So, Monday morning, the check engine light in my car was still lit up. Figured rather than blow something up, I’d better go get it checked out again. I left them my car for the day. About 4 o’clock, I …
- Everything is Broken...
With the TV still being a problem, now my car is giving me fits. In the background, I hear the Long John Hunter song Everything’s Broken playing over and over again. Wednesday morning, it was about 4 …
- I Just Wanna Watch TV (part 30)
Ok, just about 2 months after starting the process, someone finally came out to look at my TV yesterday. The United Radio tech called me in the morning as arranged, ask me a few questions about the …
- I Just Wanna Watch TV (part 29)
My mom always said, “Patience is a virtue.” If that’s the case I’m way too virtuous, I guess. I haven’t bothered giving updates for a while, because the situation wasn’t changing. I’d check in with …
- I Just Wanna Watch TV (part 28)
Quick update. So much for we’ll get that authorization right out. I called the local repair place yesterday afternoon and they hadn’t gotten anything new from Best Buy. Crud. The person said that they …
- I Just Wanna Watch TV (part 27)
Week 5 began with me checking in my local repair shop. I first asked if they per chance had heard anything from Best Buy. Of course, they hadn’t. So, I asked them to describe exactly what they need so …
- I Just Wanna Watch TV (part 26)
Ok, this is getting ridiculous. I’ve been waiting for Best Buy to provide the proper authorization for United Radio to make an appointment to come out and look at my tv. After another week with no …
- I Just Wanna Watch TV (part 25)
Yesterday, I called my local repair shop, United Radio, per my instructions from Best Buy. Of course, they hadn’t gotten anything from Best Buy on the matter yet. Nothing seems to surprise me any …
- I Just Wanna Watch TV (part 24)
As you’ve probably guessed by now, nobody called me back after that last check in. So, I figured it was time to try to talk to someone in person. Last night, I checked in with my local Best Buy (the …
- I Just Wanna Watch TV (part 23)
Last time I talked to Best Buy Service, they said some one will call me back in 5-7 business days. I wasn’t all that surprised that after 7 days elapsing, that I still didn’t hear anything from them. …
- I Just Wanna Watch TV (part 22)
This time its not Time Warner, I promise… Recently my Sony TV (32" HD) cashed itself in. When you hit the power button, all you get is a blinking red light. What does the manual say about this …
- Bit Torrent and Road Runner
Recently, I noticed that my Time Warner Road Runner connection hangs whenever I use Bit Torrent. Its perfectly fine for a hours, then everything hangs. Lights on the modem and router blink away but no …
- Freaking Scumbags!
Had pair of emails from Dreamhost telling me that they turned off my email sending capability because I exceeded their throttle of 200 emails in an hour. Hmm, that’s strange. I don’t send any email …
- Tom Petty: The Highway Companions Club
Tom Petty is doing a fan club type thing called The Highway Companions Club. Sounds very similar to Dave Matthews Band’s Warehouse. Supposedly gets you better seats, but no guarantees; probably extra …
- I just wanna watch TV... Part II
So in the last installment, I was left with a HD cable converter, and a charge to keep calling Time Warner Cable to inquire if they had any HD DVR boxes available. So, Thursday I give them a call. I …
- I just wanna watch TV...
Last week, Sandy and I were watching a DVR’d show. Suddenly, the playback started to skip (kinda like a scratched DVD), and then we hear the awful sounds of hard drive preparing to eat itself. But …
- Driving Me Nuts!
I use the old bcc: myself trick by habit on all outgoing messages (as I prefer to file my outgoing messages with incoming messages for filing purposes). yahoomail for some reason thinks I’m a spammer …
- photostamps? bah!
grrr. I was expecting some cool photostamps for my wedding thank-you’s in the mail today. When they didn’t arrive I decided to check my order status. Hmm, Order Cancelled, Uploaded Content Rejected! …